ISO 20000:2018

Proper governance and management of IT services has become a major differentiator in organizational performance. Whether large, small, private business or in the public sector, this is the case for customers, as well as the suppliers, of these services. Experts from internal and external suppliers of IT services from all over the world have contributed to develop an internationally recognized set of best practices, now commonly known as IT Service Management. With the publication of the international standard ISO/IEC20000, IT Service Management made a major step forward. ISO/IEC20000 sets a standard for the quality of the provision of IT services to be used by suppliers and customers.


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